Our standard terms and prices are for dispatch to UK addresses only. Overseas customers should contact us for postage, packing and handling charges prior to placing an order.

In stock items ordered online before 11:00 am, Monday to Friday, will be dispatched same day for next working day delivery.

If an item becomes out of stock you will be contacted the same day and advised of an expected dispatch date. You will then have the option of cancelling your order.

Postage and packing is FREE on orders with a total value of £10.00 or more.

A postage and packing charge of £1.00 will be added to orders totalling up to £9.99.

Orders with a total value below £25.00 are usually dispatched by Royal Mail First Class Post. We retain a Certificate of Posting for ALL items.

Orders with a total value of between £25.00 and £50.00 are usually dispatched by Royal Mail Recorded Signed For delivery. In the event that no-one is available to receive a Recorded Signed For item, a card will be left providing the customer with the option to collect or re-arrange delivery.

Orders with a total value of £50.00 and above are usually dispatched by Royal Mail Special Delivery for next day (Monday to Friday) delivery by 1.00 pm (*exclusions apply - see below) and must be signed for.  In the event that no-one is available to receive a Special Delivery item a card will be left providing the customer with the option to have the item delivered at a later date.

frisky frog cannot be held liable for deliveries not being made as a result of industrial strike action, severe weather such as flooding, or other events outside of our control.
 
frisky frog reserves the right to arrange delivery by alternative method and/or carrier at its discretion.

* Special Delivery exclusions:

Delivery is by 5.30pm the next working day in the following postcode areas: 

Mainland
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26  Perthshire
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven
Islands
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
KW15 Kirkwall Town
KW16 Stromness Town only
GY9 Alderney (Channel Islands)
ZE1 Lerwick (Shetlands)
HS3 Harris

Delivery is within two working days by 5.30pm to the following islands:

GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands

Delivery is within three working days by 5.30pm to the following islands:

KW16-17 Orkney
PH30 Corrour
PH41 Mallaig
PH42 Eigg & Kuck
PH43-44 Rhum & Canna