Privacy 

At frisky frog we are committed to protecting the privacy of our customers. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998.

The information that we ask you to provide when you place an order with us enables us to process your order, dispatch your order, and contact you if there is any query regarding your order. You will be asked to supply your real name, a daytime telephone number, email address, delivery address and payment account details.

You do not have to register with frisky frog in order to make a purchase.

If you choose to subscribe to our electronic mailing list, we may occasionally contact you with information regarding special offers or new products. You can unsubscribe from the frisky frog mailing list at any time by sending an email with the words 'opt out' in the subject line and your email address as the message to unsubscribe@friskyfrog.co.uk and we will remove your details from our database within 3 working days.


frisky frog does not send random marketing emails to personal email addresses (spam).

frisky frog does not sell, trade or rent your personal information to others.
 
We track very basic information regarding how many visitors we have to our site and how many 'hits' our site receives on a daily basis. 

Cookies are used to track items placed in the shopping cart. If you have your Internet Explorer Security Settings on 'high', you may encounter problems shopping on the frisky frog site and you may wish to amend your Security Settings to 'medium'.

frisky frog does not use cookies to track individuals' information and behaviour.

You can check the information that we hold about you by emailing us and if you should discover any inaccuracies we will amend or remove them without delay. Should we intend to transfer your information outside the European Economic Area (EEA) we will first obtain your consent.

Security

The security of data is very important to us. We will only retain customer information in accordance with the Data Protection Act 1998 and our own internal security policy.

We use PayPal to securely process all of our payment transactions. PayPal is a system used worldwide to pay for goods online, securely and quickly. You can see that you are on a secure server when you are viewing your shopping cart or during the checkout process by looking for the letters "https" on the left in your browser address bar.


frisky frog is a registered and assured member of Safebuy, an organisation dedicated to ensuring that online retailers operate in line with the Consumer Code of Practice, approved by the Office of Fair Trading.